Sustainability, customer focus, core values, and relationships are what this episode is all about.
This is a compelling conversation with Jaclyn Epstein, COO of MICA Corporation, a pioneer in water-based primers for sustainable flexible packaging solutions.
Discover how Mica Corporation is revolutionizing the industry with a customer-focused approach and a commitment to environmental stewardship ingrained in the company's DNA.
Jaclyn also shares insights into documenting the company's core values—customer focus, continuous improvement, and helping each other thrive —which drive innovation and keep everyone rowing in the same direction.
Favorite book: Hug your Customers: Love the Results, Jack Mitchell
Jaclyn Epstein, Mica Corporation
Website: https://mica-corp.com/
Twitter: https://twitter.com/micacorporation
LinkedIn: https://www.linkedin.com/company/mica-corporation/
YouTube: https://www.youtube.com/@MicaCorporationShelton
Jaclyn's LinkedIn: https://www.linkedin.com/in/jaclyn-epstein-a938623b/
Ari Santiago, CEO, CompassMSP
Company Website: https://compassmsp.com/
Company LinkedIn: https://www.linkedin.com/company/compass-msp/
Podcast Facebook: https://www.facebook.com/MadeinAmericaPodcast
Podcast LinkedIn: https://www.linkedin.com/company/made-in-america-podcast-with-ari
Podcast YouTube: https://youtube.com/c/MadeinAmericaPodcastwithAri
Ari's LinkedIn: https://www.linkedin.com/in/asantiago104/
Podcast produced by Miceli Productions: https://miceliproductions.com/
Podcast executive production by Gael Communications: https://www.gaelcommunications.com/
Jaclyn and Ari discuss:
Sustainability, Customer focus, Core values, Community involvement
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